Privacy Policy

1. Overview & Commitment

First Time Resolver Pvt. Ltd. ("FTR", "we", "our", or "us") operates https://ftrgroup.in and provides enterprise IT solutions, infrastructure sourcing, systems integration, facility management, and maintenance services across India. We respect your privacy and are committed to safeguarding personal and operational data collected during our business engagements.

2. Information We Collect

We may collect information directly provided by you or your organization, including:

• Contact Details: Name, business email address, corporate telephone number, office address, and job title when submitting commercial inquiries or requesting quotations.
• Technical & System Information: Infrastructure specs, operating system versions, serial numbers, and equipment configurations shared with us to perform maintenance, diagnostics, or integration support.
• Log & Analytic Data: Standard server access telemetry including browser type, referring URLs, request timestamps, and anonymized aggregate telemetry for security audit logging.

3. Purpose of Processing

We process collected data solely for legitimate business operations:

• Fulfilling quotations, commercial agreements, hardware procurement, and service deliverables.
• Performing warranty checks, on-site diagnostics, and preventive maintenance routines under Annual Maintenance Contracts (AMC).
• Communicating operational updates, project milestones, and administrative notifications.
• Protecting our digital infrastructure against unauthorized access, malicious attacks, and fraud.

4. Data Sharing & Confidentiality

We do not sell, rent, or lease corporate or customer data to third parties. Information is only shared under strict confidentiality safeguards with:

• Authorized equipment manufacturers and OEM distributors (e.g., Dell, HP, Lenovo, Microsoft) strictly for warranty activation and authorized hardware replacement.
• Trusted logistical and certified dispatch partners for secure physical equipment delivery.
• Statutory, regulatory, or law enforcement bodies when strictly required by Indian law.

5. Information Security

We implement technical and organizational security controls to protect information against accidental loss, unauthorized access, alteration, and misuse. Enterprise credentials, access tokens, and administrative credentials provided for systems integration are treated with strict role-based access control (RBAC).

6. Your Rights & Inquiries

For any inquiries regarding data protection, review of stored records, or correction requests, please contact our compliance desk:

First Time Resolver Pvt. Ltd.
Plot No. 124, J Block, Street No. 7, Ashok Vihar Phase 3 Extension,
Gurugram, Haryana — 122001, India
Email: laxman@ftresolver.com
Phone: +91 124 4799155 / +91 95550 76755