Terms and Conditions

1. Agreement to Terms

By accessing or using the website https://ftrgroup.in and engaging First Time Resolver Pvt. Ltd. ("FTR", "we", "us") for professional IT procurement, integration, or maintenance, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you are entering into this agreement on behalf of a company or legal entity, you represent that you possess the authority to bind such entity.

2. Scope of Services

FTR delivers enterprise technology solutions spanning:

• IT Infrastructure & Sourcing: Supply of workstations, enterprise servers, switching gear, and genuine OEM computing hardware.
• Systems Integration: Network cabling, multi-vendor hardware-software deployment, operating system setups, and architectural consulting.
• Facility Management Services (FMS): Dedicated on-site technicians, surveillance maintenance, and helpdesk management.
• Annual Maintenance Contracts (AMC): Scheduled preventive checks, SLA-backed breakdown repairs, and components replacement according to executed master service agreements (MSAs).

3. Quotations, Orders & Commercial Deliverables

Product prices, lead times, and SLA tiers specified in formal quotations remain valid for the period noted on the quotation. Hardware orders and service contracts become binding upon receipt of a formal Purchase Order (PO) or signed Service Level Agreement.

4. Warranty & OEM Coverage

Hardware supplied by FTR carries the standard manufacturer warranty provided by the respective OEM (such as Dell, HP, Lenovo, Microsoft, Cisco, or IBM). FTR assists clients in facilitating warranty claims, RMA approvals, and on-site vendor dispatches as agreed under active support tiers.

5. Client Responsibilities

To enable safe and timely support delivery, clients agree to:

• Maintain regular data backups of all business-critical information prior to hardware servicing, migration, or OS installations.
• Provide authorized physical access and adequate workplace power/cooling conditions for installed enterprise equipment.
• Refrain from attempting unauthorized modifications or reverse-engineering of supplied software configurations.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, FTR shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, data corruption, or business interruption arising out of system downtime outside defined SLA force majeure provisions.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms or related commercial contracts shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.

8. Contact Information

For questions or notices regarding these terms, please contact:

First Time Resolver Pvt. Ltd.
Plot No. 124, J Block, Street No. 7, Ashok Vihar Phase 3 Extension,
Gurugram, Haryana — 122001, India
Email: laxman@ftresolver.com
Phone: +91 124 4799155 / +91 95550 76755